Returns
Satisfaction is our priority
We want you to be satisfied.
Your satisfaction is always our priority and we would like to ensure that you have the best customer experience while shopping with us at www.bygianno.com.
Returns must be made within 30 days from delivery of your online orders. The return of the product is at the customer's expense.
Freight charges, duty and tax terms, are a customer expense and are non-refundable.
All returned items must have the original tags, be unworn, be unwashed, and be free of perfume, make-up and deodorant.Items that do not meet the highest standards of health and hygiene will not eligible for credit and will be returned to sender.
No returns will be accepted without prior authorization and a Return Merchandise Authorization ("RMA") number.
IMPORTANT: Products returned without a valid RMA # appearing on the exterior packaging will be refused and returned to the customer at their expense. To verify is you are eligible for a return please contact us by email at info@bygianno.com
Once your item(s) reach our warehouse, your refund will be processed within 10 business days.
Final sale items cannot be returned or exchanged. For merchandise purchased on sale, or with a coupon code, or during an online promotion, the amount credited will correspond to the amount paid at the time of the order.
Refunds will only be made in the manner in which payment was made.
To verify if you are eligible for a return please contact us by email at info@bygianno.com